Jellian Anne Loberas

Work History

Cloud Engineer, 07/2023 - Present (Samsung Electronics Philippines Corporation)

• Perform system operation automation of service for cost-effectiveness.
• Work with both development and operations to help standardize DevOps process for data pipelines
• Promote automation across all teams within the organization
• Research on the latest and greatest technologies to support development and operations
• Write both application and automation code and perform code reviews
• Write documentation

Application Developer, 10/2021 - 07/2023 (Elgada)

• Design, develop and test Python code for Web Scraping
• Exposure to GIT and JIRA for source code & project management
• Have understanding of scraping modules like Selenium, BeautifulSoup, Requests, Pandas, etc.
• Good understanding of Proxy and CAPTCHAs
• Have understanding of scraping modules like Selenium, BeautifulSoup, Requests, Pandas, etc.

Executive Assistant, 05/2021 - Current (DigiWorks)

• Experience in no-code development platform such as Bubble.io, Softr and Airtable.
• Automate manual back-office processing through scripting and automation engine which increased productivity using tools such as integromat and zapier.
• Trained other team members on the newly implemented process.

Associate Software Engineer, 02/2021 - 09/2021 (Accenture)

• Executed functional test plans and test cases
• Identified bugs and monitored defect tracking systems
• Documented software defects in the bug tracking systems
• Communicated test results and performed tracking of non-testable software
• Carry out regression testing every time when changes are made to the code to fix defects

Technical Support Specialist, 10/2019 - 02/2020 (Infinit-O Global)

• Provided enterprise-level assistance to users, admin and clients
• Diagnosed and troubleshoot software problems
• Created knowledge articles to document issues and bugs
• Consistently hitting goals in KPI
• Received positive NPS in one of the admins that I've been assisting

Email Support, 07/2018 - 09/2019 (TPPH-FHCS, Inc)

• Customer support for the top company in the hospitality industry
• Addressed customer queries in a timely and accurate way, via email
• Surpassed the quota which increased team productivity
• Consistently passed the key performance indicator
• Offered a promotion for Tier 2

Chat Support, 05/2017 - 02/2018 (Convergys Philippines Inc)

• Assisted telecom customers on their billing inquiries
• Diagnosed basic technical troubleshooting
• Frequently exceeded the sales target
• Consistently exceeded CSAT

Work

Make.com (formerly Integromat) Projects

• Automate onboarding document creation



• Airtable to notion



• Create zoom meeting



• Automate LinkedIn post

Softr Projects

Website for Talent

Website for Client

Bubble.io Projects

Website for Talent

Website for Client

Skills

No-code tools

• Airtable
• Bubble.io
• Zapier
• Softr
• Wix
• Make (formerly Integromat)
• Sendgrid
• Lemlist
• Instantly
• Lemwarm
• Google Workspace

Programming Languages

• Python
• Java
• C#

Services

• Data Entry
• Technical Support
• Technical VA
• Web Scraping
• Manual web/mobile app tester

Contact

Elements

i = 0;

while (!deck.isInOrder()) {
    print 'Iteration ' + i;
    deck.shuffle();
    i++;
}

print 'It took ' + i + ' iterations to sort the deck.';